Where can I buy a Liberté prepaid plan?

Liberté prepaid plans are available, online on www.helia.nc , in OPT-NC agencies, and in Helia partner stores. Click here to find a sales outlet .

How do I check my usage?

The Helia NC mobile app, available on Google Play Store (Android 5.1 and above) and the App Store (iOS 13 and above), lets you track your usage in real time, recharge call credit or data anytime and manage your plan easily. Click here for more information about the Helia NC app .

What is Liberté credit and how do I top up?

Liberté credit allows you to make calls, send SMS, and activate Helia options, including data recharges. There are two ways to top up: Via the Helia NC mobile app : go to the Recharge tab, choose your credit, pay online through EpayNC (secure payment), and your account will be credited instantly. At a local retailer : purchase a Liberté recharge card from participating service stations, convenience stores and other local shops.

How do I recharge my mobile data?

Data recharges are available in the Helia NC app, under the Recharge tab. The amount is deducted from your Liberté credit.

What is a packaged recharge?

Used up all your calls and data? Packaged recharges , valid for 30 days from purchase via the Helia NC app (Recharge tab), are the perfect solution. Two options are available: 1 GB of data + 1 hour of calls + unlimited SMS for 1,000 XPF ( Liberté credit) 5 GB of data + 2 hours of calls + unlimited SMS for 3,000 XPF ( Liberté credit)

©
Wild island on the East Coast
|
Oneye Production / NCT

Mobile Data and Wi-Fi

in New Caledonia

Stay connected during your stay in New Caledonia! Several free or paid solutions allow you to access the internet anywhere in the territory. As New Caledonia is not a DOM (Overseas Department), it is not included in the unlimited data/call packages offered by French and European operators. The cost of roaming is very high, so we advise you to deactivate your mobile internet during your stay. Rest assured, you’ll find SIM cards and Wi-Fi access very easily. Here’s the essential information you need to have a connection almost everywhere!

Mobile internet in New Caledonia

©
Couple by the sea in the South
|
Oneye Production / NCT

Free Wi-Fi access

Couple taking a photo with street art in Thio, East Coast of New Caledonia — ©
Mobile internet, stay connected in New Caledonia
|
Oneye Production

In recent years, New Caledonia has significantly expanded its network of Wi-Fi hotspots. Connecting to a free public access point in Nouméa and key locations in other communes, such as airports and tourist information centres, is now a breeze. Most hotels offer Wi-Fi access for their guests, as do many bars and restaurants in Nouméa. Plus, you can enjoy free connectivity in various public places.

How to use public hotspots

When you’re at a location with public Wi-Fi, your device will automatically detect the access point, leading you to the service portal and registration form. After completing the registration, you will have access to the Wi-Fi connection.

In New Caledonia, you’ll find Wi-Fi hotspots at:

the airports of Nouméa – La Tontouta, Magenta, Île des Pins;
tourist information points;
The Nouméa ferry terminal.

Purchase a SIM card with data

Liberté prepaid kits

Discover the Liberté prepaid kits — if needed, switch language via the top-right selector — from Helia by OPT-NC, an ideal mobile solution for travellers: contract-free, ready to use and rechargeable. Choose from two options:

For 3,000 XPF: 15 GB of data + 30 minutes of calls + unlimited SMS (valid for 30 days and rechargeable);
For 5,000 XPF: 30 GB of data + 2 hours of calls + unlimited SMS (valid for 30 days and rechargeable) + a bonus Liberté credit of 2,000 XPF (valid for 90 days and rechargeable).

Good to know: Your SIM card and phone number remain valid for 4 months. This validity period is extended each time you top up your Liberté credit.

Also available as an eSIM

Got an eSIM-compatible smartphone? Helia by OPT-NC now offers its Liberté prepaid plans as an eSIM — a fully digital option with no physical SIM card, perfect for getting connected as soon as you arrive. Once you’ve chosen your plan, simply complete the online form and select “eSIM”. You’ll then receive a QR code by email (usually within 2 hours between 6am and 7pm; otherwise, the next day) to scan and activate your service in just a few minutes.

Just make sure you have an internet connection (Wi-Fi) available when you install it.

Where can I buy a Liberté prepaid plan?
How do I check my usage?
What is Liberté credit and how do I top up?
Liberté credit allows you to make calls, send SMS, and activate Helia options, including data recharges. There are two ways to top up:
1. Via the Helia NC mobile app: go to the Recharge tab, choose your credit, pay online through EpayNC (secure payment), and your account will be credited instantly.
2. At a local retailer: purchase a Liberté recharge card from participating service stations, convenience stores and other local shops.
How do I recharge my mobile data?
What is a packaged recharge?
Used up all your calls and data? Packaged recharges, valid for 30 days from purchase via the Helia NC app (Recharge tab), are the perfect solution. Two options are available:
- 1 GB of data + 1 hour of calls + unlimited SMS for 1,000 XPF (Liberté credit)
- 5 GB of data + 2 hours of calls + unlimited SMS for 3,000 XPF (Liberté credit)

Using Pocket Wifi 4G

What if you used a small box to use and share New Caledonia’s 4G network? It’s possible by renting a “Pocket Wifi“. This little pocket modem gives you fast access to the internet throughout the territory, whenever the mobile network is available.

All you need to do is reserve online on the NC Pocket Wifi website, then pick up your box at Nouméa – La Tontouta airport. You can also have your box delivered anywhere in Nouméa. Pocket Wifi rental starts at 1,190 XPF (€10). The rate includes unlimited access to 4G, a shared connection for up to 5 devices and calls via Whatsapp or Messenger.